Dover Veterinary Hospital Blog
Veterinary Prescription Diet Shortages
In an effort to reach clients currently feeding their pets any of the Royal Canin or Hill's prescription diets, we are posting this today to make you aware of significant supply shortages. Due to these supply shortages, we have been unable to consistently keep your pet's prescription diets through Royal Canin or Hill's in stock.
Both Hill's and Royal Canin have assured us that they are making changes in production to try to improve on their ability to provide the foods we need for our patients, however, it may be some time before the supply shortage will be remedied.
In the meantime, if you are unable to obtain your pet's prescription diet, please contact us for recommendations. We may be able to make a suggestion for your pet's particular prescription diet needs from the Hill's, Purina, and Royal Canin veterinary diet lines and we will support which company selection you choose. Keep in mind that while these three manufacturers provide comparable diets for specific medical issues, they do vary from one another in ingredients, calorie content, etc. so adjustments to the food amount you feed may need to be made. Ideally, we recommend a 3-5 day transition period when introducing a new food.
You may still continue to purchase food directly from our hospital. While we do have many therapeutic diets in stock, we can also special order what we do not have on hand (these orders are placed once weekly). For your convenience, Hill's and Purina offer home delivery services. For Hill's prescription diets, you may visit Hill's to Home by clicking here . For Purina, you may visit ProPlan VetDirect by clicking here
We share your frustration with the supply shortage, and appreciate your patience and understanding. In the meantime, we do ask that you try to order ahead, we place our food orders once weekly (and will not know if our order requests will be completely filled prior to delivery day). As a reminder, prescription diets will require veterinarian approval, so orders placed online will be sent to us as a prescription request, which may take up to 2 business days to approve (per our standard prescription refill policy).
We hope that all the Royal Canin and Hill's lines will be available again very soon!
Both Hill's and Royal Canin have assured us that they are making changes in production to try to improve on their ability to provide the foods we need for our patients, however, it may be some time before the supply shortage will be remedied.
In the meantime, if you are unable to obtain your pet's prescription diet, please contact us for recommendations. We may be able to make a suggestion for your pet's particular prescription diet needs from the Hill's, Purina, and Royal Canin veterinary diet lines and we will support which company selection you choose. Keep in mind that while these three manufacturers provide comparable diets for specific medical issues, they do vary from one another in ingredients, calorie content, etc. so adjustments to the food amount you feed may need to be made. Ideally, we recommend a 3-5 day transition period when introducing a new food.
You may still continue to purchase food directly from our hospital. While we do have many therapeutic diets in stock, we can also special order what we do not have on hand (these orders are placed once weekly). For your convenience, Hill's and Purina offer home delivery services. For Hill's prescription diets, you may visit Hill's to Home by clicking here . For Purina, you may visit ProPlan VetDirect by clicking here
We share your frustration with the supply shortage, and appreciate your patience and understanding. In the meantime, we do ask that you try to order ahead, we place our food orders once weekly (and will not know if our order requests will be completely filled prior to delivery day). As a reminder, prescription diets will require veterinarian approval, so orders placed online will be sent to us as a prescription request, which may take up to 2 business days to approve (per our standard prescription refill policy).
We hope that all the Royal Canin and Hill's lines will be available again very soon!
